Refund & Cancellation Policy – Limra Trading Co.
At Limra Trading Co., customer satisfaction and transparent trade practices are our priority. This policy outlines the terms for order cancellation, refunds, and claim resolution related to our international rice export services.
1. Order Cancellation
Buyers may request order cancellation before container booking or shipment scheduling.
Once the container is booked or loaded, cancellation will not be accepted as the shipment enters the export process.
Cancellation requests must be submitted through official communication channels (Email or WhatsApp).
2. Refund Eligibility
Refunds may be considered only under the following verified conditions:
- The order was cancelled before shipment booking
- Payment was received, but no container was booked or processed
- Export could not be initiated due to documentation failure from seller side
(All refund approvals are subject to internal verification and contract terms.)
3. Non-Refundable Cases
Refunds will not be processed in the following situations:
- Container has been booked, loaded, or dispatched
- Buyer fails to provide valid import permits, licenses, or clearance documents
- Shipment is delayed due to port congestion, customs holds, government regulations, weather conditions, or shipping line schedules
- Buyer changes destination or packaging details after final invoice confirmation
- Quality claims raised without inspection proof or container seal verification
4. Quality & Shipment Claims (Instead of Refund)
Since rice export is a bulk commodity trade, refunds are replaced by claim resolution when shipment is completed.
- Buyers can raise claims for:
- Quantity mismatch
- Packaging damage
- Quality variation (based on contract specs)
- Incorrect rice grade loaded
Claim Rules:
Must be raised within 7 days of container arrival at destination port
Requires valid supporting proof such as:
- Port inspection report
- Packaging damage images
- Verified container seal number
- Lab test report (for quality issues)
- Claims are processed as replacement, compensation, or adjustment in future shipment, not direct refunds.
5. Refund Processing Timeline
Approved refunds are processed within 5–15 business days
Refund mode will be the same as original payment method, unless otherwise agreed.
International transaction charges, if any, may be deducted based on bank and payment gateway policies
6. How to Submit Cancellation or Refund Request
Contact us through:
📧 Email: sales@limratrading.com
📞 WhatsApp/Call: +260-774227697
Include the following details:
- Buyer/Company name
- Invoice number
- Rice variety & container size (if applicable)
- Reason for cancellation/refund request
7. Contract Priority Clause
If a sales contract or proforma invoice agreement exists, the terms in that document will override this general Refund & Cancellation Policy.
FAQ Questions
Can I cancel my rice export order after payment?
Yes, orders can only be cancelled before container booking or loading. Once the container is booked or dispatched, cancellation is not accepted as the export process begins.
When is a refund eligible for an export order?
Refunds are eligible only if payment is received but no container has been booked or processed, or if export initiation fails due to a verified issue from the seller’s side.
Which cases are considered non-refundable?
Refunds are not processed if the container is booked, loaded or dispatched, if buyer import permits are invalid, or if delays occur due to port congestion, customs holds or other external logistics factors.
How are shipment and quality claims resolved?
All claims must be raised within 7 days of container arrival with valid proof such as inspection reports, container seal verification or lab tests. Resolutions are offered as compensation, replacement or future shipment adjustments, not direct refunds.
Who handles import duties and port clearance charges?
All import duties, local taxes, port handling and customs clearance charges are the responsibility of the buyer unless otherwise stated in the sales contract.